Saint-Michel Blanquefort, European School

HOW TO BE SUCCESSFUL IN CUSTOMER SERVICE

Here are 2 videos, one showing an example of bad customer service and one giving tips to offer an excellent quality service.

watch?v=lmFXThtn014&feature=related
watch?v=ItVZROYT2Sc&feature=related

Watch the videos and take notes on how to be successful in customer service.

Enjoy!!
MC Poussard

HOW TO BE A SUCCESSFUL SERVER

Here are some videos to help you be a successful server.
For the following ones, you will take notes on how to set a table, on how to greet customers at the table, you will give tips for waiting tables.
video_4908982_wait-tables.html
video_4908978_set-restaurant-table.html
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video_4401263_tips-waiting-tables-part-2.html

Here you will see Gordon Ramsay giving advice to a trainee waiter. Note what is wrong with the waiter.

Enjoy!!

MC Poussard

STEREOTYPES ABOUT THE FRENCH AND THE BRITISH

Here are 3 short listenings during which Rebecca and Sara are telling about what the French think about the British and about what they think about us.
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Enjoy!

MC Poussard

STEREOTYPES : What are they like?

Dear students,
Here is a street-talk during which people in the street are asked about how they would describe what the Americans, the British, the French, the Italians and the Germans are like.

Have a good listening.

Here are the videos with subtitles :
unit13.html
unit14.html
unit16.html
unit17.html
unit18.html

Enjoy!!

MC Poussard

1 Pro R : World Water Day

Here are some videos to help you understanding what world water day really is :

P. Couturier

France’s Gourmet School lunches

P. Couturier

Stage d’anglais (février 2011) : about food…

Hello,

You said you wanted to talk about food… well… here are audio and video files for you…

First, you can listen to Mari\’s favorite foods audio file

Then you can watch those two videos on how to prepare a home made cesear salad and a grilled chicken sandwich :

You can also the read the menus of California Pizza Kitchen and Grand Lux Café

I hope you enjoyed… See you next week !

P. Couturier

Stages d’anglais (février 2011) : American TV series

Here are trailers from new or popular American TV series…

1 Pro R : Junk Food made in USA

Here are some of the videos we watched in class… Have fun !

P. Couturier

Quit smoking ads…

Hello 1 Pro R… here are some anti smoking ads from Australia, Great-Britain and USA…

Describe the ads, try to understand the people speaking, and let’s chat…

P. Couturier