Tâche finale : What is your story ?

You take part in  a school video programme called « What is your story ?». You have to send a video to the jury in which you tell your motivation to start a career in hospitality and catering at Bellefontaine High school ?

PARCOURS 1

INSTRUCTIONS: Speak about Kayla’s story.

HELP

Fill in the chart

Answer

PARCOURS 2

INSTRUCTIONS: Read and list the words related to (1) motivation , (2) jobs  (3) pay and (4) working conditions.

Motivational Job Satisfaction of Small Hotel Employees in Kingston, Jamaica.

Cydy Hertel, Master’s Thesis, 2010

1. 1. Introduction

According to Heskett and Kotler,  service quality is driven by the productivity of employees, which is crucially dependent on the employees’ motivation and satisfaction.

In the Caribbean one in seven jobs is found in the tourism industry… As Jamaica’s economy is more diversified than economies of other islands (such as Barbados), Jamaica depends on tourism and tourism employment to a lesser degree than other islands^[7].

A study done by Dunn and Dunn in 2001 revealed that there were more men than women employed in Jamaica’s tourism industry. Furthermore, the study showed that women receive lower wages than men employed in the industry. Tourism is said to be a “stepping stone to other careers” in other industries. Overall, the study also revealed that there was a high turnover in the tourism industry^[8].

Jobs offered in the hotel industry are often “low grade”^[9] and targeted at unskilled workers. Typical jobs associated with these attributes are barmen, bellboys, room attendants and waitresses. Furthermore, the workers remain unskilled throughout their employment, especially in small hotels, because they cannot offer professional training for their employees^[10].

Pattullo (2005) describes hotel work, especially in small establishments, to be paid badly, to be of low security and high seasonality. However, compared to other job opportunities, there are benefits, which are facilitated by, for example, women who used to work as domestic private helpers. They switch to hotel work because it offers regular pay and hours^[11].

2. Job Motivation

In order to find out what it is that drives employee’s to excel in their jobs and to be truly satisfied, managers must find out what it is that motivates employees to perform. After all, motivation and satisfaction are closely related. As explained by Crawford (2008), once a need is satisfied, it loses its ability to serve as a motivator^[22]. This idea originates in Maslow’s hierarchy of needs theory, in which we strive to achieve the next highest need once a lower need is satisfied. In other words, it is the aim to reach satisfaction of the next highest need that drives motivation. But what are employees’ needs? Which motivational factors do employees prefer over others?

Kovach’s research on motivational preferences of industrial workers showed that interesting work was rated higher than good wages or job security^[23]. However, this study was carried out between 1946 and 1986, which might limit the validity of those findings for modern generations. Kovach’s variables influencing employee motivation are the following: (1) good wages, (2) tactful discipline, (3) job security, (4) interesting work, (5) empowerment, (6) sympathetic help with personal problems, (7) opportunities for involvement and development, (8) good working conditions, (9) supervisors loyalty to employees and (10) appreciation for accomplishments^[24].

INSTRUCTIONS: Speak about the motivations of jamaican workers in hospitality.