1.THE DOORMAN’S DUTIES
The Doorman duties differ depending on the place he works in. The Doorman in a residential or even hotel area, opens the doors, carries the customer’s or resident’s bags, receives the packages, greets the guests or residents and evaluates any individuals before permitting entry to the building. The Doorman in entertainment venue or simply any retail business or does crowd controlling and identification check of the patrons.
The Doorman also does more door related jobs. They also do variety of activities such as gate security, haling taxi, receiving packages and other works that involves assisting the residents, guests or patrons. The Doorman remains on their feet always, transmitting information to others, assisting people both in and out the building, and serving as the interface of the building with the general public.
2.WHAT DOES THE JOB OF A RECEPTIONIST CONSIST IN?
Front desk receptionists are the face of many companies, working as the first contact clients see when walking into an office or the first voice heard on the phone. As such, front desk receptionists must have a balance of both customer service and administrative skills. Depending on the office, sample front desk duties may include answering phones, taking messages, directing clients, filing paperwork, scheduling appointments, performing data entry, and tracking incoming and outgoing mail. Front desk receptionists may also double as secretaries for staff depending on the size of office worked for and may perform additional tasks such as booking travel or organizing schedules. Those with front desk reception skills may also qualify for positions such as front office manager, control desk coordinator or corporate secretary.
3.A CONCIERGE’S TASKS
A key responsibility for the concierge is communication with the guest. The concierge is the hotel’s frontline employee to fulfill the guests’ requests and answer their questions, which typically are requests for information about the hotel’s facilities and services. The concierge may also be asked questions pertaining to travel around town, available sightseeing tours and available types of transportation. Often the concierge may be asked for a recommendation on what to do or where to go. A successful concierge must be knowledgeable about the city and be prepared to suggest an activity that meets the guests’ needs.
The hotel guests may ask the concierge to make booking arrangements for concerts, plays, cabs, restaurants or any other activity or event the guest desires. This makes it necessary for the concierge to develop a business network with the local venues and vendors, so he can supply the guests with the hard-to-get tickets or reservations to the best restaurants. This type of service is typical of high-end hotels that cater to business travelers who are entertaining their own clients.