Here are 2 videos, one showing an example of bad customer service and one giving tips to offer an excellent quality service.
watch?v=lmFXThtn014&feature=related
watch?v=ItVZROYT2Sc&feature=related
Watch the videos and take notes on how to be successful in customer service.
Enjoy!!
MC Poussard
Here are some videos to help you be a successful server.
For the following ones, you will take notes on how to set a table, on how to greet customers at the table, you will give tips for waiting tables.
video_4908982_wait-tables.html
video_4908978_set-restaurant-table.html
video_4401259_tips-waiting-tables.html
video_4401263_tips-waiting-tables-part-2.html
Here you will see Gordon Ramsay giving advice to a trainee waiter. Note what is wrong with the waiter.
Enjoy!!
MC Poussard
Here are 3 short listenings during which Rebecca and Sara are telling about what the French think about the British and about what they think about us.
spip.php?article1705
spip.php?article1706
spip.php?article1669
Enjoy!
MC Poussard
Dear students,
Here is a street-talk during which people in the street are asked about how they would describe what the Americans, the British, the French, the Italians and the Germans are like.
Have a good listening.
Here are the videos with subtitles :
unit13.html
unit14.html
unit16.html
unit17.html
unit18.html
Enjoy!!
MC Poussard
